For Quicken Users:
Make sure you have a full version of Quicken, not Quicken Online. This should be the current release or one of the 2 prior which is currently Quicken Pro 2014, 2013, or 2012. Mac users only have Quicken Essentials for Mac that they can use. Intuit has not released any newer version of Quicken for Mac since Essentials. When downloading to Quicken, please go from Netteller > Select Download > File type: QFX.
For Quickbooks Users:
Make sure you have a full version and not Quickbooks online. There are current releases for Quickbooks for Mac users so both Windows and Macs need to be on Quickbooks Pro 2014, 2013, or 2012. When downloading to Quickbooks, please go to Netteller > Downloads > File type: QBO.